Returns

We want you to be happy with the products you purchase from Happy Mango Beads. Your satisfaction is important to us and because of this we try very hard to provide accurate descriptions and images of the merchandise we sell.

Return Considerations

• We only accept returns within 15 days of delivery date.
• Any damaged merchandise must be reported within 7 days of delivery date.*
• You have the option of a refund to your original form of payment or a store credit that may be used on a future order.**
• All merchandise must be in its original, unaltered condition. Strung beads must still be intact.
• We do not accept returns for items that come pre-packaged and have been opened (i.e. Beadalon products).
• We do not offer exchanges or hold merchandise in anticipation of a return.
• If we shipped the item(s) to you for free, our actual shipping cost may be deducted from the refund amount.
• Return postage is non-refundable by Happy Mango Beads.
• We do not allow returns for special orders which receive quantity-based discounts, except if the product is damaged.
• Customers with excessive returns are subject to a 20% restocking fee.

*Please contact us to discuss damaged items before mailing them to us. E-mail us at info@happymangobeads.com
**If your original form of payment was a check or money order, we are only able to issue a store credit.

Return Processing Instructions:

1. Fill out our return form.
   
2. Include in the package your name and order invoice number.  
3. Ship your return in a safe, secure package, just as you received it from us. Refunds and store credits will not be issued if an item arrives to us damaged. We recommend shipping your package through a USPS, FedEx or UPS location where they can issue you a tracking number. Happy Mango Beads is not responsible for lost or damaged packages returned to us.
   
4. Your package must be mailed to us within 7 days of submitting the return form.  Return packages mailed to us later than 7 days after submitting the return form may only be eligible for store credit.
   

Thank you, we appreciate your cooperation! Please don't hesitate to contact us at info@happymangobeads.com with any questions regarding our return policy.