FAQ

Where did the name, Happy Mango Beads, come from?
We LOVE mangos and we LOVE to be happy. What more do you need, really?

Is there a minimum order?
No, there is no minimum order, however if you are a USA customer and wish to take advantage of our free shipping option, your order must reach at least $50.00.

Do you offer wholesale pricing?
We do not offer wholesale accounts at this time. Because we do nearly all of our own buying/importing/traveling we are able to keep our prices very low. For this reason we usually do not discount any further, though we have regular sales offering substantial savings. We sell to many bead shops in the USA and around the world, these shops are able to sell the beads quite well at a retail level. If you are interested in purchasing a high quantity of the same item, we might be able to offer a discount. Please e-mail us at info@happymangobeads.com for specific inquiries.

Can I shop at your warehouse?
We allow customers to shop in our warehouse by appointment only. Please send us an e-mail at least one week in advance to arrange a time and date, info@happymangobeads.com.

Do you have a catalog?
Sorry, but we don’t offer a catalog at this time. We have many old and one-of-a-kind items and it would be very difficult to provide an up-to-date catalog.

How can I join your mailing list?
You can join our mailing list by entering your information at the bottom of our website. Once you have signed up, you will be informed when we add new beads to our webstore, plus you'll be alerted of all sales.

Do you practice fair trade?
Absolutely! Please read our page about fair trade.

Where are you located?
In the USA, in the small town of Berthoud, Colorado.

What is the best way to contact Happy Mango Beads?
Simply email us at info@happymangobeads.com.

Which payment methods do you accept?
We accept MasterCard, Visa, American Express, Discover & PayPal; we also accept personal checks & money orders (USA only).

Can an order be sent via snail mail?
Yes, the option of paying with check or money order is available during the checkout process. Payment can be sent to:

Happy Mango Beads
PO Box 64
Berthoud, CO 80513

Can I place an order over the phone?
Yes, please call us at (970) 532-2546.

How much is shipping?
Happy Mango Beads offers FREE shipping to domestic (USA) customers who spend $50.00 or more. All other shipping methods vary by price and location. Please visit our Happy Mango Shipping Policy page for complete information regarding our different shipping methods, pricing, delivery times and trackability.

How quickly do you ship?
We often ship orders the same day an order is placed. Orders placed before 3:00PM (Mountain Standard Time) will often ship the same day and those placed after that time will ship the following business day. If you require expedited delivery (USPS Express Mail), this can be arranged for an extra fee.

Which shipping methods do you use?
We ship domestic (USA) orders via USPS First Class Mail or USPS Priority Mail. Orders to Canada ship via USPS First Class International or USPS Priority Mail International. Please visit our Happy Mango Shipping Policy page for complete information regarding our different shipping methods, pricing, delivery times and trackability.

Do you ship internationally?
We only ship to the USA. Please visit our Happy Mango Shipping Policy page for complete information.

How do I make a change to an existing order?
It may not be possible to change an order after it's been processed. However, if you contact us immediately at orders@happymangobeads.com or (970) 532-2546, we will do our best to make the change for you.

Where is my confirmation e-mail?
Immediately after you place an order you should receive an e-mail confirmation acknowledging receipt of your order. If you do not receive any confirmation, then it may have been undeliverable due to a spam blocker or incorrect e-mail address.

I lost my gift certificate code, what should I do?
We can retrieve your code and re-send it. Please send an e-mail to us at info@happymangobeads.com and include the names of both the gift certificate recipient and the sender.

What is your return policy?
We want you to be happy with the beads you purchase. Your satisfaction is important to us and because of this we try very hard to provide accurate descriptions and images of the merchandise we sell. Please view our Happy Mango Return Policy page for complete information regarding our returns process.